1 Overview
This Refund Policy applies to all subscription and service fees.
2 Subscription Fees
Fees are billed monthly and are generally non-refundable. No partial-month refunds are issued for cancellations or downgrades.
3 Exceptions
Refunds may be issued at Ventana's sole discretion in cases of:
- Billing errors
- Duplicate charges
- Exceptional circumstances
- Where required by law
4 Upgrades
Added seats are prorated and charged immediately. These charges are non-refundable.
5 Downgrades
Seat reductions take effect next billing cycle. No credits are issued.
6 Cancellation
Access continues through the billing cycle. No refunds are issued for unused time.
7 Free Trial
No charges occur during the trial.
8 Consulting & Custom Work
Non-refundable once work has begun due to the custom nature of services.
9 Service Credits
Eligibility
- Outage of 24+ consecutive hours
- Within Ventana's control
- Request submitted within 14 days
Credit
Credits are prorated and applied to future billing cycles.
Exclusions
- Scheduled maintenance
- Third-party outages (e.g., Zoho)
- Customer misconfiguration
- Force majeure events
10 Billing Disputes
Contact us within 30 days. Verified errors will be corrected via refund or credit.
11 Changes to Policy
We may update this policy with notice.
12 Contact
Email us at admin@getventana.com